Syntarix

Decision systems

Commercial & Operational Decision Systems

We build the systems you should have had before complexity started hurting the business.

Each path shows where the process fails, which decisions improve, what operating layers are required, and which proof project is closest to the problem.

Primary objective

Three system paths. One buyer flow.

Eliminate operational debt through automated precision.

Decision map

01

Margin & Forecast Systems

Better visibility into real profitability by channel, customer or product group

02

Quote-to-Cash Systems

Higher trust in pipeline quality and deal-stage reality

03

Ops Workflow & Exception Systems

Fewer manual escalations and less status chasing

Start from the symptom

Choose the operating problem first, then jump to the system row that should be reviewed.

Recommended starting point

Find the process where margin disappears after execution costs.

Use this path when revenue looks healthy but contribution is unstable once discounts, returns, fulfillment, and commercial exceptions are included.

  • Promotions continue without a trusted contribution view
  • Finance and commercial teams reconcile different truths
  • Managers react to revenue before they understand profitability

Related proof project

See the commerce proof project

Discuss your operating problem

Discuss your operating problem

Decision map

Compare the systems by what they correct inside the business, not by generic capability claims.

Best match for the active problem

System path

Margin & Forecast Systems

01

Systems that connect commercial, cost and operational data into reliable margin visibility and planning signals.

Best fit

Where this system belongs

Commerce, retail and omnichannel businesses with hidden margin leakage

Related proof project

Commerce Margin & Forecast System

A proof project for omnichannel businesses that need true-margin visibility, promotion controls and better planning signals.

Symptoms

Margin looks acceptable in aggregate, but nobody trusts it at the channel, customer or promotion level

Margin looks acceptable in aggregate, but nobody trusts it at the channel, customer or promotion level Forecasts are rebuilt manually and still fail to reflect actual demand, returns or capacity Promotions and discounts are decided without a view of true contribution margin

Decisions enabled

Better visibility into real profitability by channel, customer or product group

Forecasts that can support procurement, pricing and management decisions Shorter feedback loops around commercial leakage and inventory risk

Workflow and data

True-margin data model

True-margin data model: Combine sales, rebates, returns, logistics and operating costs into one trusted commercial logic layer. Forecast engine: Build planning signals around real business flows instead of disconnected spreadsheet assumptions.

15%

Inventory efficiency

Reduction in out-of-stock events across primary SKUs.

8%

Margin expansion

Improvement in net contribution margin after 2 quarters.

Best match for the active problem

System path

Quote-to-Cash Systems

02

Systems for B2B commercial teams that need pipeline visibility, pricing control, approvals and quoting discipline.

Best fit

Where this system belongs

B2B distribution and technical trade companies with inconsistent quoting processes

Related proof project

B2B Quote-to-Cash Control System

A proof project for B2B companies that need more disciplined quoting, approvals, pipeline visibility and revenue control.

Symptoms

Quotes, approvals and pricing exceptions are routed through email and side conversations

Quotes, approvals and pricing exceptions are routed through email and side conversations Pipeline visibility is weak because data quality depends on manual discipline Forecasts are shaped by optimism, not by the actual state of the opportunity process

Decisions enabled

Higher trust in pipeline quality and deal-stage reality

Faster approvals with clearer guardrails on pricing and discounting Less quoting chaos for sales, operations and finance

Workflow and data

Opportunity and pipeline logic

Opportunity and pipeline logic: Create a controlled operating model for stage progression, deal quality and forecast readiness. Pricing and approval workflow: Formalize commercial exceptions so discounting and approvals stop living in inboxes.

32%

Approval speed

Faster commercial approvals on high-value deals.

11pt

Forecast discipline

Improvement in qualified pipeline confidence.

Best match for the active problem

System path

Ops Workflow & Exception Systems

03

Systems for operations-heavy teams that need better exception handling, routing, SLA visibility and internal tools.

Best fit

Where this system belongs

Operations and logistics teams managing too many exceptions manually

Related proof project

Ops Exception & SLA Workflow System

A proof project for operations-heavy teams that need stronger exception handling, SLA visibility and routing discipline.

Symptoms

Exceptions are triaged manually and routed inconsistently across teams

Exceptions are triaged manually and routed inconsistently across teams SLA risk is discovered too late because the process lacks an active signal layer Operational reporting is rebuilt by hand instead of being produced by the workflow itself

Decisions enabled

Fewer manual escalations and less status chasing

Better visibility into SLA risk and operational bottlenecks Shorter cycle times on exception-heavy processes

Workflow and data

Exception routing

Exception routing: Standardize the way high-friction cases move between operations, support and management. SLA and alerting layer: Expose service risk and operational bottlenecks early enough to act before failure compounds.

46%

Fewer SLA breaches

Lower breach volume across exception-heavy queues.

38%

Triage speed

Faster prioritization on at-risk operational work.

Next step

Which system should your business formalize first?

Start from the queue, approval path, or commercial logic where trust is already breaking.